Mahananda Sadan,Mohili village,Room no-16,Pipelane Sakinaka,
Andheri(E) Mumbai-400072,India; Email:[email protected]+919*********.
REMITTANCE,CASH MANAGEMENT & FOREX OPERATIONS
Expertise in Remittance & Forex payment Services,Operations,Business Development Activities, CRM & Back Office Operations across Banking and Financial Industry.
c Dynamic professional offering experience of 4 years in the industry with main forte lying in the area of Back Office Operations in Banking & Financial process with comprehensive skills in strategic and time management planning.
c Currently designated as Senior Operation Officer (Remittance Operations) with Times Of money (I) Ltd.
Expertise in experience in domain of processing– Remittance,Payment and Operations, Fund transfer (ACH,SWIFT etc), Forex Treasury operations, Research & Analysis of exchange rate fluctuation and client servicing.
c Adept at Customer building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention.
c Posses an inquisitive mind, creative thinking, excellent organizational skills, flexible & detail oriented attitude combined with strong analytical & information analysis skills and a proven ability to interact with a diverse range of people in a professional manner.
c Possess a very strong understanding of the specific business processes being addressed, along with the ability to bridge the gap between the business & the technical worlds.
c Having indept knowledge of ACH Payments, their rules & regulations & also posses good knowledge in online Global Money Transfers.
ª Team Development ª Business Development ª Strategic Management ª Compliance Management ª Vendor ManagementªOperation Management ª Customer Relationship Management ª MISª Documentation ª Financial Services ª
Times Of Money (A group of Times of India) September 2007 Till date.
Times Of Money is a wholly owned subsidiary of The Times Group (Bennett Coleman & co.
Operations Manager Cover Letter (Text Format)
Ltd). The company's brand TimesofMoney.com is a leading financial portal and has emerged as the backbone of the Banking Industry.
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TimesofMoney is India's leading ePayment service provider. With its global footprint across 4 continents, it offers a host of services like India Money Transfers, Global Money Transfers(Ach Payments).
Times Of Money is the global one stop destination for Money transfers for NRIs across the world. Remit2India.com is the only portal to be adjudged the “World's No.
1 Independent Online Money Transfer Portal for NRIs”. TimesofMoney (TOM) is a leading online payment service provider of the country.
We serve consumers in India and across the globe with a host of services like India Money Transfers, Global Money Transfers, NRI Services, ePayments
Senior Operation Officer (Remittance & Forex Operations)
c Assigned responsibility to lead the operations in the core and functional areas. Actively involved in managing the team of transaction delivery owners while co-ordination and implementation of the over all performance of the profit centre and enhancing the competence of the sales team.
c Successfully managed vendors & customers while coordinating activities with the Operating Executives.
c Conversion of Foreign transfer currencies USD(Ach&Wire),GBP(Wire),EURO(Wire),CAD(Wire) AUD,SGD,AED,PHP,BDT,PHP,LKR,KES)into Indian currencies and crediting to respective beneficiary.
c Maintained various required MIS, Bank Follow ups, selling the currencies to the Treasury & get better Forex Rates for conversion..
c Uploading & authorizing payments for remittance (IAT) transactions in Deutsche Bank, BONY & Wachovia through Ach payment services (online)& Citi Direct
c Transaction File Upload &Validation.
c Preparation of Excel file for different currencies.
c Downloading and uploading of reports from overseas bank(Bank of New York, DBS,Wachovia,DB, Stan-chart.)
c Bank follow-ups regarding the money remittances done& make sure delivery of money with in TAT.
c Exchange Rate Updating across Partners & Processing transactions.
c To liased with various functions and departments to ensure payments of transactions through NEFT/RTGS&DD.
c Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.
c Responsible for the various MIS required, resolve local queries, co-ordinate with local Sales teams, etc
c Responsible for reconciliation of Nostro Accounts.
c Processing the payments on time.
c Issuing Direct Credit, Demand draft, RTGS, EFT, NEFT as per request.
c Handling Remittance transactions on a day-to-day basis for Foreign currencies through Internet based financial services like Credit card, Wire, Swift transactions & processing the same.
c Daily recon (MIS) of transaction processed with the partner banks.
c Identification of customer transactions, Reconciliation of statements provided by banks.
c Coordinating with Product Team, Alliance Team,Complaince team& Banks Operation team (DB, BONY, Wachovia).
c Processes and balances all ACH Transactions.
c Perform trend analysis on key performance indicators to monitor the profitability of the business while collaborating with cross-functional teams to develop financial operations, policies & processes in compliance to the procedure laid by the company.
c Providing training to less experienced personnel and assisting in supervisory responsibilities
Indiabulls Securities Ltd, Mumbai From May 2006 to June 2007.
Indiabulls Securities is a leading stock broker offering online stock trading, internet trading & share trading, derivative trading, futures and options &Intraday.
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(Online Broking & HNI customer Management)
c Acquiring new clients. Convincing them to open their trading account and demat account in Indiabulls..
c Explaining and guiding them on their long term and short term investment.
c Building and maintaining relations with the clients and motivating them for their investment &maintaining their portfolio.
c Responsible for personally handling the portfolio of high net worth clients.
c Achieve targets for sales, revenue and profitability within a given time-frame (weekly, monthly, quarterly)
c Identify customer needs and assess their risk appetite.
c In charge of conducting promotional activities in order to induce increased sales.
c Client base acquisition for D-mat Accounts/Trading accounts.
c Provide and achieve the highest standards of services at all times.
c Expertise in Markets (NSE & BSE).
PROFESSIONAL AND EDUCATIONAL DEVELOPMENT
2010-2011 Persuing International MBA in Banking & Insurance
United Business Institute (UBI) Belgium, Europe.
2010 BACHELOR OF – COMMERCE
(Major- Finance & Management Accounts)
St Xavier’s College,Mumbai.
Date of Birth : 16th March1984
Marital status: Single
Languages Known: English, Hindi, & Marathi
References: Would be furnished upon Request.
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