Tickets Expert is an online marketplace for buying and selling tickets to various events. Like similar companies, they are not a box office.
Rather, they connect sellers and buyers. According to the website, they have no control over ticket prices, and some may be "above or below face value."
Regarding selection, you can find tickets to the following events:
- Music concerts
- Comedy concerts
- Broadway shows
According to their "FAQ" page, sometimes the company will "upgrade customers to slightly better tickets if they become available after placing an order".
There is no information telling us how often this happens.
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We did find hundreds of positive reviews averaging up to four and a half stars, which initially encouraged us to do business with Tickets Expert. The majority of these reviews were from customers who were pleased with their ticket-buying experience, praising the company for excellent service and ease of using the website.
However, while we did not find an individual entry for this company with the Better Business Bureau, we did find a listing for their parent company, Ticket Software LLC. Although their rating was an "A" at the time of our review, there were hundreds of customer complaints about tickets that didn't arrive in time or that were cancelled less than a day before an event, leaving customers completely in the lurch.
And, the BBB site also described action taken against Ticket Software LLC for deceptive advertising and practices back in 2014.
We've seen the layout and policies on the Tickets Expert site before, just under a different name and with different colors. This raises a lot of red flags.
We recommend reading their "Policies" page because like similar sites, the focus isn't on what they can do for the customer. For example, if you purchase an E-ticket, you must accept that the ticket won't be able to be printed until you receive an email with instructions.
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And if you don't receive that email, the buyer must contact the company, which translates to us as there is no follow-up on orders.
Overall, the site sports a streamlined look and is easy to navigate.
We hope that this company will take more ownership of the services they claim to offer and make - or continue to make - the improvements required by the FTC, so that customers can know that their ticket purchase is in reputable, trustworthy hands.
In the meanwhile, however, we suggest that your ticket purchase will be a better experience with a more highly-rated company.